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Scope stretch is a common problem in many many firms. It is letting value slip through the gaps, reducing margins and blowing out productivity. In this episode I cover:

  • what is scope stretch (and scope creep and scope seep)
  • legacy clients who are used to a certain standard and new clients
  • taking charge and leading the way reducing scope stretch
  • communicating and educating: the action required to tackle this problem
  • sending an additional engagement for the *out of scope* work

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Brad Turville

Consultant | I help professional service businesses fast track their growth by working smarter not harder.