SUMMARY

Today I talk about Customer Experience and dig into how your customers [and prospects] feel when they interact with you. Do you leave a WOW factor on them? I look at a better experience when:

  • onboarding,
  • at year end tax time, and
  • a handful of my favourites.

View 20 Customer Experience tactics here.

Modern Firm Practices – A weekly show for accountants on how to become the Modern Accountant and implement Modern Firm Practices into your firm.

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If you want to implement Modern Firm Practices in your business, reach out to me here.

Brad Turville

Brad Turville

Consultant | I help professional service businesses fast track their growth by working smarter not harder.