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Today I talk about Customer Experience and dig into how your customers [and prospects] feel when they interact with you. Do you leave a WOW factor on them? I look at a better experience when:

  • onboarding,
  • at year end tax time, and
  • a handful of my favourites.

View 20 Customer Experience tactics here.

Modern Firm Practices – A weekly show for accountants on how to become the Modern Accountant and implement Modern Firm Practices into your firm.

Subscribe here to view future weekly episodes.

If you want to implement Modern Firm Practices in your business, reach out to me here.

Brad Turville

Consultant | I help professional service businesses fast track their growth by working smarter not harder.